Terms of service

Terms and Conditions

1. Introduction

Welcome to Loops and Hangers. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not use our services.

2. Payment Terms

  • All payments made through our website are processed securely via Razorpay.
  • We accept various payment methods, including credit/debit cards, net banking, UPI, and wallets.
  • Your payment details are not stored by us but are handled by Razorpay in accordance with its privacy policy.

3. Order Processing and Delivery

  • Orders are processed and dispatched within 2-3 business days after payment confirmation.
  • Estimated delivery time is 5-7 business days, depending on the location.
  • We are not liable for delays caused by unforeseen circumstances or third-party delivery services.

4. Cancellations and Refunds

  • Orders can be canceled within 24 hours of placing them.
  • Refunds will be processed within 7-10 business days to the original mode of payment.
  • For refund-related queries, please contact us at loopsandhangers@gmail.com.

5. Returns and Exchanges

  • Returns and exchanges are accepted within 7 days of delivery if the product is unused, unwashed, and in original packaging.
  • To initiate a return or exchange, please email us at loopsandhangers@gmail.com with your order number and details.

6. Customer Support

  • For any queries, complaints, or support, please contact us at:

7. Liability

  • Loops and Hangers is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or products.

8. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes will be resolved exclusively in the courts of New Delhi.

9. Changes to Terms

  • We reserve the right to modify these Terms and Conditions at any time. Any changes will be updated on our website.

10. Contact Information

By using our services, you agree to these Terms and Conditions.